Support

Frequently Asked Questions

1. After signing up I did not receive my login credentials. What should I do now?

An automatic email with your personal login credentials will be send to the email you have signed up with. Please check your inbox. If you can’t find the email please also check your junk/spam folder.

2. Why is my card charged?

Once you have signed up, you will have unlimited access to the available content. If you choose a recurring payment plan and do not cancel your membership before the end of the billing period, your card will be charged automatically.

3. Can I get a confirmation of my payment?

Of course. We will confirm you the transaction details by sending you a confirmation email.

4. Can I cancel my membership/delete my account?

Yes, you can cancel your membership and delete your account. We are sorry you are not content with our services. To cancel your membership, go to the “My Account” section of the site and follow the relevant link to remove your account. You may also cancel your subscription and membership by submitting a Cancel Subscription form or by contacting our support with the respective request 1 (888) 235-1032 (24 hours/7 days), [email protected] Please be aware that no refunds or credits will be provided for any partial-month membership periods or unused services.

5. How do I know my subscription is cancelled?

Please check the inbox of the email you signed up with. If you can’t find the email, please also check your junk/spam folder. If you still can find it please contact our support 1 (888) 235-1032 (24 hours/7 days), or send an email to [email protected] for clarification.

6. What devices do I need for this subscription?

Any type of device will do just fine. A mobile phone, a tablet, or a laptop. As a member, you can log in to the portal and get the most out of your devices.

7. Will I get a confirmation that my membership was cancelled?

Yes, you will receive a confirmation to the email address you signed up with.

8. I forgot my password. What do I do?

Your initial password was provided to you by the email you signed up with. If you did not change it after receiving this email, you may still find it in your inbox and use it for login. You may also use the ‘Forgot my password’ button to renew your password. Please click on ‘Login’ and then ‘Forgot your password?’ and enter the email address you signed up with. Please check your inbox and junk/spam folder. If you have forgotten both your password and your login, please contact our support for assistance 1 (888) 235-1032 (24 hours/7 days), [email protected].

9. Can I ask for a refund?

Please contact our support 1 (888) 235-1032 (24 hours/7 days) or [email protected] with your refund request. We will issue refunds after investigating on a case-by-case basis. We will take into consideration things such as other complaints received or other customers’ comments. If an issued refund is for recurring billing, we will only refund the most recent payment. A refund for a recurring billing will result in immediate cancellation of the recurring service. A refund of fees for any nonrecurring service will also result in immediate termination of access to the service.